Privacy Policy for Kawarini
Last updated: February 06, 2026
This Privacy Policy explains how Kawarini (“Company,” “we,” “us,” “our”) collects, uses, shares, and protects personal information when you use the Kawarini mobile application and the Kawarini website (https://kawari-ni.com/) (together, the “Service”).
By using the Service, you understand and agree to the practices described in this Privacy Policy.
1) Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined below.
Definitions
- Account: A unique account created for you to access the Service.
- Application: The Kawarini mobile app.
- Company: Kawarini.
- Country: Philippines.
- Device: Any device that can access the Service (phone, tablet, computer).
- Personal Data / Personal Information: Information that identifies or can reasonably identify an individual. We use these terms interchangeably.
- Service: The Application and/or Website.
- Service Provider: A third party that processes data on our behalf (e.g., cloud hosting, file storage, analytics, customer support, payment processing).
- Usage Data: Data collected automatically when using the Service (e.g., IP address, device identifiers, pages/screens viewed, diagnostics).
- You / User: The individual or entity using the Service.
2) Information We Collect
A. Information you provide to us
We may collect:
- Account information (e.g., name, email, phone number)
- Profile and service details (e.g., address, service requests, booking details, notes you submit)
- Customer support information (e.g., messages, attachments you send us)
B. Payments and transaction information
If you make a purchase or payment through the Service, we may collect:
- Transaction details (e.g., payment amount, currency, date/time, invoice/receipt details, transaction status, and limited identifiers)
- Billing information (e.g., billing name and address if required for receipts/tax)
Important: Payment details are typically processed by third-party payment processors (our Service Providers). We do not intend to store full card numbers, CVV, or complete payment credentials on our servers. Payment processors may collect and process your payment information according to their own privacy policies.
C. Location information (on-demand services) — while using the app only
Because Kawarini provides on-demand services, we may collect location information only while you are using the Application (i.e., when the app is open/in active use) to:
- Provide and fulfill service requests (e.g., estimate time/distance, show service coverage)
- Support navigation/dispatch and service delivery
- Help prevent fraud and improve safety
Location may include:
- Approximate location (derived from IP/network)
- Precise location (GPS), only if you grant permission in your device settings
We do not collect location in the background (when the app is closed or not in active use). You can disable precise location in your device settings; however, some location-based features may not function correctly if you do.
D. Photos, files, and uploads
If you upload images or files (e.g., profile pictures, documents, property images), we may collect and store:
- The uploaded content and related metadata (e.g., file type, upload time)
Uploads may be stored with a third-party storage provider (e.g., S3-compatible storage or similar cloud object storage). We store uploads to provide the Service and for operational needs such as support, verification, or service fulfillment.
E. Information collected automatically (Usage Data)
When you use the Service, we may collect:
- Device and network data (e.g., IP address, device model, OS, browser type/version)
- App/website activity (e.g., pages/screens viewed, feature interactions)
- Identifiers and diagnostics (e.g., logs, crash reports, performance data)
3) How We Use Your Information
We may use your information to:
- Provide and maintain the Service (accounts, authentication, bookings, requests, fulfillment)
- Enable on-demand functionality (in-app location-based availability, estimating distance/time, dispatch, service delivery support)
- Process payments and transactions (billing, receipts, refunds, fraud prevention)
- Store and display uploads you submit (photos, documents, service-related images)
- Provide customer support and respond to inquiries
- Improve and develop the Service (analytics, troubleshooting, testing, research)
- Security and fraud prevention (detect abuse, protect accounts, enforce policies)
- Legal and compliance purposes (comply with applicable laws, resolve disputes, enforce agreements)
If we send marketing communications, we will do so only as permitted by law, and you can opt out at any time.
4) Legal Bases for Processing (when applicable)
Depending on your location and applicable laws, we process Personal Information based on one or more of these grounds:
- Contract: To provide the Service you request (e.g., bookings, on-demand fulfillment, account access)
- Consent: For optional permissions such as precise location, camera/photos, and non-essential cookies where required
- Legitimate interests: To secure, maintain, and improve the Service, prevent fraud, and ensure reliability
- Legal obligation: When we must comply with laws, regulations, or lawful requests
5) Sharing and Disclosure of Your Information
We do not sell your personal information. We may share information in the following situations:
A. With Service Providers
We may share data with vendors that help us operate the Service, such as:
- Payment processors (to process payments, refunds, and fraud checks)
- Cloud hosting and infrastructure providers
- File and image storage providers (S3-compatible or similar)
- Analytics, crash reporting, and performance monitoring
- Customer support tools
Service Providers are authorized to process data only as necessary to provide services to us, under contractual obligations.
B. Business transfers
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.
C. Legal requirements and protection
We may disclose information if we believe it is necessary to:
- Comply with a legal obligation or lawful request
- Protect the rights, safety, and security of users, the Company, or the public
- Prevent or investigate suspected fraud, abuse, or security issues
D. With your consent
We may share information for other purposes if you explicitly consent.
6) Data Retention
We retain Personal Information only as long as necessary for the purposes described in this Policy, unless a longer period is required or permitted by law.
Typical maximum retention periods (unless we delete sooner):
- Account information: while your account is active, and up to 24 months after closure (support, disputes, security)
- Support communications: up to 24 months after ticket closure
- Usage logs/analytics: up to 24 months (security, troubleshooting, product improvement)
- Transaction records: as required for accounting, audits, fraud prevention, and legal compliance (retention may be longer where required by law)
- Uploaded content: retained while needed to provide the Service, and deleted/anonymized when no longer necessary, subject to legal/security requirements
Backups may retain residual copies for a limited time according to our backup schedule.
When retention ends, we delete, anonymize, or securely dispose of data.
7) International Data Transfers
Your information may be processed in countries other than where you live. Where required by law, we use appropriate safeguards to protect transfers (such as contractual protections and security measures), and we take reasonable steps to ensure your data is treated securely.
8) Security of Your Information
We use commercially reasonable safeguards designed to protect your information, such as access controls, encryption in transit where appropriate, and monitoring. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access the personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your information (subject to legal/security retention needs)
- Object to or restrict certain processing
- Withdraw consent (for consent-based processing, such as precise location)
- Receive a copy of your data (data portability) where applicable
How to exercise your rights
You can update certain information via your account settings (if available), or contact us using the details in Section 13.
Account Deletion / Data Deletion Requests
You may request deletion of your Kawarini account and associated personal information by submitting a request through our deletion request page:
Account deletion request page: https://sites.google.com/view/kawarini-user-deletion
We will process deletion requests in accordance with applicable laws. Please note that we may retain certain information where required for legal, accounting, dispute resolution, or security purposes, and we may also retain limited data in backups for a short period under our backup retention practices.
10) Children’s Privacy
The Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe a child provided information, contact us and we will take steps to delete it.
11) Cookies (Website)
We use:
- Essential cookies: required for site functionality and security
- Preference cookies: remember settings (e.g., language)
- Analytics cookies (optional): help us understand usage and improve the site (used with consent where required)
You can manage cookies through your browser settings. If you disable certain cookies, parts of the Website may not function properly.
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy on the Website and update the “Last updated” date. If changes are material, we may also provide additional notice (e.g., in-app notice or email) where appropriate.
13) Contact Us
If you have questions or requests about this Privacy Policy, contact us:
Email: technopressogroup@gmail.com
Account deletion requests: You can also submit a deletion request here: https://sites.google.com/view/kawarini-user-deletion